1. Who We Are
This Privacy Policy explains how ImpulsiveWings Biz LLP, operating the WingsClub brand and website www.mywingsclub.com, collects, uses, stores and shares personal information when you visit the Platform, register, become a member, contact us or use our services.
Registered office: 5 Ballygunge Circular Road, Kolkata – 700019, West Bengal, India.
2. Information We May Collect
Depending on how you use the Platform, we may collect:
- Identity and contact details such as name, mobile number, email address, postal address, date of birth and profile information that you choose to provide.
- Membership and transaction information such as plan selected, purchase date, payment status, invoice details, renewal or cancellation requests and customer support history.
- Travel-related information needed for a requested booking or assistance, such as passenger names, dates of travel, itinerary, identity or passport details and other information required by the relevant supplier or authority.
- Preferences and participation information, such as event registrations, masterclass attendance, reward or voucher redemption and communications with us.
- Technical and usage information such as IP address, device and browser information, log data, pages viewed, approximate location derived from technical data, cookies and similar technologies.
Please provide only information necessary for the service you request. Do not send payment card PINs, passwords, CVV numbers or one-time passwords to us.
3. How We Use Information
- To create and administer your account and membership, verify transactions and provide membership benefits.
- To process payments, issue receipts or invoices, manage refunds and prevent fraud.
- To arrange travel or other services you request and share the necessary details with relevant suppliers or service partners.
- To provide masterclasses, events, rewards, customer support and service updates.
- To maintain, secure and improve the Platform, troubleshoot issues and understand aggregate usage.
- To communicate important contractual, security, legal or operational notices.
- To send promotional communications only where permitted and, where required, with your consent. You may opt out of marketing messages.
4. Payments
Online payments may be processed by third-party payment gateway providers, banks or payment networks. We generally receive transaction status and limited payment-related details needed for reconciliation; we do not intend to store full card numbers, CVV or internet banking credentials on our systems. Payment providers process payment information under their own terms and security practices.
5. When We Share Information
We may share relevant information with payment gateways and banks; airlines, hotels, tour operators and travel service providers; insurers or authorised insurance intermediaries where you request insurance assistance; event speakers and venues where needed to administer an event; technology, hosting, analytics and customer-support vendors; professional advisers; and government, regulatory or law-enforcement authorities where required by law.
We share only information reasonably needed for the relevant purpose. Third-party providers may have their own privacy policies and terms. We do not sell personal information as a standalone commercial product.
6. Cookies and Similar Technologies
The Platform may use essential cookies and similar technologies to enable login, security and core functionality, and analytics or preference technologies to understand site performance and improve the user experience. You can manage cookies through your browser settings. Disabling certain cookies may affect Platform functionality. Where required, we will seek consent for non-essential cookies.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including membership administration, service delivery, dispute resolution, fraud prevention, accounting, tax and other legal obligations. When information is no longer required, we will take reasonable steps to delete it or render it non-identifiable, subject to lawful retention requirements.
8. Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online system or transmission method can be guaranteed completely secure. Please protect your account credentials and notify us promptly if you suspect unauthorised use.
9. Your Choices and Requests
You may contact us to request access to, correction of or updating of personal information you have provided, withdraw consent where processing is based on consent, opt out of marketing communications, or raise a privacy concern. We may need to verify your identity before acting. Some information may need to be retained where required by law or to establish, exercise or defend legal claims.
10. Children
The Platform's paid memberships and transactions are intended for individuals aged 18 or older. We do not knowingly seek to collect personal information from children for independent membership purchases. If you believe a child has provided personal information without appropriate authorisation, please contact us so that we can review the matter.
11. Third-Party Websites
The Platform may contain links to third-party websites, apps or services. We do not control their privacy practices. Please review the relevant third-party privacy notice before providing information to them.
12. Changes to this Policy
We may update this Policy from time to time to reflect changes in our services, technology or legal requirements. The revised version will be posted on the Platform with its updated date. Where required by law, we will provide additional notice or seek consent.
13. Applicable Law
We handle personal information in accordance with applicable Indian laws and rules in force from time to time, including applicable information technology and data protection requirements. The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 have a phased commencement framework; provisions will apply to our processing as and when they come into force.
Company and Grievance Contact
Brand: WingsClub (operated by ImpulsiveWings Biz LLP)
Registered office: 5 Ballygunge Circular Road, Kolkata – 700019, West Bengal, India
Website: www.mywingsclub.com
Grievance Officer: Apurba Barman
Phone: +91 8240998182
For a complaint, please use the contact form or grievance channel displayed on the website, or call the number above. Please include your name, registered mobile number, transaction or membership reference (if applicable), and a clear description of the issue.
The Grievance Officer will acknowledge consumer complaints within 48 hours and endeavour to resolve them within one month of receipt, subject to applicable law.