1. Introduction and Acceptance
These Terms & Conditions govern access to and use of www.mywingsclub.com and the WingsClub membership platform (the “Platform”), operated by ImpulsiveWings Biz LLP (“ImpulsiveWings”, “we”, “us” or “our”). WingsClub is a brand and not a separate legal entity.
By accessing the Platform, creating an account, purchasing a membership, booking a service or participating in an offering, you agree to these Terms, the Privacy Policy, Refund & Cancellation Policy and applicable service-specific terms. If you do not agree, do not use the relevant service.
2. Eligibility and Account
You must be at least 18 years old and legally capable of entering into a binding contract to purchase a membership or service. You agree to provide accurate, current information and keep your login credentials confidential. You are responsible for activity carried out through your account, except to the extent caused by our failure to take reasonable security measures or otherwise provided by law.
3. Nature of WingsClub
WingsClub is a membership-based lifestyle and privileges platform. Depending on the membership plan and availability, benefits may include travel assistance and offers, educational masterclasses, expert sessions, rewards, partner discounts, events and curated experiences. The exact benefits, validity, limitations, eligibility and price applicable to a plan will be displayed at the time of purchase or communicated in the relevant offer.
A membership provides access to the benefits expressly described for that plan. It does not guarantee savings, availability, a particular number of bookings, rewards, investment outcomes, insurance acceptance or any third-party product or service.
4. Membership Fees, Validity and Renewal
Membership fees, taxes (if applicable), plan validity, included benefits and any renewal terms will be shown before payment. A membership is personal and non-transferable unless the plan expressly states otherwise. Any lifetime, inaugural, promotional or limited-period description applies only where expressly stated in the offer purchased.
Membership renewal is not automatic unless the checkout flow clearly discloses recurring billing and you provide the required affirmative authorisation. You may contact us to enquire about renewal or account closure.
5. Travel and Holiday Services
Travel services may include flight, hotel, holiday package, visa assistance, itinerary planning and related facilitation. Specific bookings may be fulfilled by airlines, hotels, tour operators, transport providers, visa service providers or other third parties. Their booking conditions, availability, cancellation rules, identity/document requirements and charges apply in addition to these Terms.
A booking is confirmed only when the relevant supplier or our authorised booking channel issues confirmation. Fares, room rates, schedules, visa rules and availability may change until confirmation. Visa decisions are made solely by the relevant government authority; we do not guarantee visa issuance or entry into any country.
6. Education and Financial Information
Masterclasses, webinars, articles and expert sessions are provided for general education and awareness. They are not, by themselves, personalised investment, securities, legal, tax, accounting or financial advice, nor a recommendation to buy, sell or hold any security or financial product. Examples and past performance are not guarantees of future results. You should independently assess suitability and consult an appropriately qualified and authorised professional where required.
Any regulated investment, securities, mutual fund, broking or insurance activity, if offered, will be undertaken only through the relevant appropriately registered or licensed entity/person and subject to its separate disclosures, documentation and regulatory requirements. Membership purchase does not itself constitute an investment, insurance premium, deposit or trading account.
7. Insurance Assistance
Information or assistance relating to insurance is general in nature unless provided through an appropriately authorised insurance intermediary. Insurance is subject to insurer underwriting, policy wording, exclusions, waiting periods, premium payment and acceptance. Only the insurer’s issued policy and schedule establish coverage. We do not guarantee policy issuance, claim approval or claim settlement.
8. Rewards, Partners and Third-Party Offers
Partner offers, vouchers, rewards and merchant privileges are subject to the issuing partner’s availability, eligibility, validity, redemption instructions and terms. Unless expressly stated otherwise, third-party providers are responsible for the goods or services they supply. We may change, suspend or withdraw a partner offer where reasonably necessary, while addressing any benefit already purchased or promised in accordance with applicable law.
9. Events and Masterclasses
Event dates, speakers, formats, venues and programme details may change for operational or safety reasons. Participation may require advance registration and may be subject to capacity limits and event-specific rules. Any recording, photography or use of participant content will be handled in accordance with the event notice and Privacy Policy.
10. User Conduct
You agree not to misuse the Platform, submit false information, infringe intellectual property, harass others, distribute unlawful or misleading content, attempt unauthorised access, interfere with Platform operations, or use the Platform for fraud or any unlawful purpose. We may restrict or suspend access for a material breach, after considering the circumstances and applicable law.
11. Intellectual Property
The WingsClub name, logos, website design, text, graphics, videos, course materials and other Platform content are owned by or licensed to ImpulsiveWings Biz LLP or the relevant rights holder. You may use them for personal, non-commercial purposes in connection with your membership. You must not copy, distribute, resell, publicly display or commercially exploit them without prior written permission.
12. Privacy
Our collection and use of personal information is described in the Privacy Policy. By using the Platform, you acknowledge that you have been provided access to that policy. Any consent required for optional marketing or other purposes will be requested separately and will not be inferred from a pre-ticked box.
13. Availability and Changes
We aim to keep the Platform available and accurate but do not warrant uninterrupted or error-free access. We may update features, content, benefits or these Terms. Material changes will be posted on the Platform with an updated date or communicated where required. Changes will not remove rights that cannot lawfully be excluded.
14. Disclaimers and Limitation of Liability
To the extent permitted by law, the Platform and general information are provided on an “as available” basis. Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence where applicable. Subject to that limitation, we are not responsible for indirect or consequential loss arising from third-party services, events beyond reasonable control, or a user's reliance on general educational content.
Nothing in these Terms limits statutory consumer rights or remedies. Where we are directly responsible for a service purchased from us, our obligations will be determined by the applicable contract and law.
15. Suspension and Termination
You may stop using the Platform and request account closure through our contact channel. We may suspend or terminate access for fraud, unlawful conduct, material breach or security reasons, subject to applicable law and any refund rights. Provisions which by their nature should survive termination will continue to apply.
16. Governing Law and Disputes
These Terms are governed by the laws of India. Subject to mandatory consumer protection rights and the jurisdiction of competent consumer forums, courts at Kolkata, West Bengal shall have jurisdiction over disputes arising from these Terms.
Company and Grievance Contact
Brand: WingsClub (operated by ImpulsiveWings Biz LLP)
Registered office: 5 Ballygunge Circular Road, Kolkata – 700019, West Bengal, India
Website: www.mywingsclub.com
Grievance Officer: Apurba Barman
Phone: +91 8240998182
Email: apurbaburman@gmail.com
For a complaint, please use the contact form or grievance channel displayed on the website, or call the number above. Please include your name, registered mobile number, transaction or membership reference (if applicable), and a clear description of the issue.
The Grievance Officer will acknowledge consumer complaints within 48 hours and endeavour to resolve them within one month of receipt, subject to applicable law.