1. Scope
This Policy applies to membership fees and services purchased through www.mywingsclub.com from ImpulsiveWings Biz LLP, which operates the WingsClub brand. It should be read with the Terms & Conditions and any service-specific booking terms shown before payment.
2. Membership Cancellation and Refund Window
A member may request cancellation and a refund of a newly purchased WingsClub membership within 7 calendar days from the date of successful payment, provided that the membership benefits have not been used, redeemed, activated or substantially accessed. The request must include the member's name, registered mobile number, transaction reference and reason for the request.
Where any membership benefit has been used, redeemed or delivered during the 7-day period, the refund request will be assessed fairly in light of the benefit provided, the offer terms disclosed at purchase and applicable law. We will not impose a blanket forfeiture where prohibited by law.
After the 7-day period, membership fees are generally non-refundable, except where a refund is required by applicable law, the payment was duplicated, the transaction failed but money was debited, or we are unable to provide the core membership service purchased.
3. Renewals and Promotional Memberships
Any renewal, promotional, inaugural, discounted or special membership will be governed by the validity and refund conditions disclosed at the time of purchase. If recurring renewal is offered, the amount, frequency and cancellation method will be disclosed before authorisation. A request to stop a future renewal does not automatically create a refund for a completed membership period.
4. Travel Bookings and Holiday Services
Travel bookings are subject to the cancellation, amendment, no-show and refund rules of the airline, hotel, tour operator, transport provider or other supplier. Supplier penalties, fare differences, non-refundable components, visa fees, service fees and other disclosed charges may apply. The applicable terms will be communicated or made available before booking confirmation.
Where WingsClub or ImpulsiveWings acts as a facilitator or booking agent, the supplier's decision and processing time may affect the refund. We will assist with submitting and tracking eligible refund requests but cannot promise a supplier refund that the supplier's terms do not permit.
5. Events, Masterclasses and Other Services
Cancellation and refund eligibility for a paid event, workshop, masterclass or other standalone service will be stated on the relevant registration or checkout page. If no special condition is stated, please submit a request before the scheduled service begins. Once a digital session, course access or event has been delivered or materially accessed, refunds may be limited, subject always to applicable law and the specific offer.
If we cancel an event or are unable to deliver a service for which you have paid, we will communicate the available remedy, which may include rescheduling, credit or refund, as appropriate and in accordance with applicable law.
6. Partner Offers, Vouchers and Rewards
Third-party vouchers, merchant offers and rewards are subject to the issuer's validity, redemption and cancellation conditions. Unless the offer expressly states otherwise or applicable law requires it, redeemed, expired or used vouchers and rewards are not refundable or replaceable by us. If a benefit purchased directly from us cannot be supplied, contact us for review.
7. Duplicate, Failed or Incorrect Payments
If your account is debited more than once for the same order, or a payment is debited but the order is not created or confirmed, contact us with the transaction reference and payment proof. After verification, we will arrange a reversal or refund, as appropriate. Bank and payment gateway processing times are outside our direct control.
8. How to Request a Refund
Submit your request through the contact or grievance channel on www.mywingsclub.com, or contact the Grievance Officer, Apurba Barman, at +91 8240998182. Include:
- Full name and registered mobile number.
- Membership, booking or order reference, if available.
- Date and amount of payment and payment transaction reference.
- Reason for cancellation/refund and relevant supporting documents.
9. Review and Processing
We will review the request and may seek additional information to verify the transaction or service status. If approved, the refund will ordinarily be initiated to the original payment method within 7–10 business days of approval, or within any shorter period required by applicable law. The bank, card issuer or payment gateway may take additional time to credit the account. If the original payment method is unavailable, we may request reasonable verification before using another lawful refund method.
10. No Waiver of Legal Rights
Nothing in this Policy limits any consumer right or remedy available under applicable law. If a term of this Policy conflicts with a mandatory legal requirement, the legal requirement will prevail.
Company and Grievance Contact
Brand: WingsClub (operated by ImpulsiveWings Biz LLP)
Registered office: 5 Ballygunge Circular Road, Kolkata – 700019, West Bengal, India
Website: www.mywingsclub.com
Grievance Officer: Apurba Barman
Phone: +91 8240998182
For a complaint, please use the contact form or grievance channel displayed on the website, or call the number above. Please include your name, registered mobile number, transaction or membership reference (if applicable), and a clear description of the issue.
The Grievance Officer will acknowledge consumer complaints within 48 hours and endeavour to resolve them within one month of receipt, subject to applicable law.